Privacy Policy

Last updated: August 2026

LoamLines Cycle Tyres & Supply respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

1. Who We Are
LoamLines Cycle Tyres & Supply operates this website and is responsible for the personal information collected through it.
If you have any questions about this Privacy Policy or how we use your information, please contact us through our Contact Us page.
2. Information We Collect
When you use our website or place an order, we may collect information including:
Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment and transaction information
Information you provide when contacting us
Information about how you use our website, including information collected through cookies and similar technologies
We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service and meeting our legal obligations.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Communicate with you about your order
Respond to enquiries and provide customer support
Deal with returns, refunds and complaints
Maintain customer and transaction records
Prevent and detect fraud or misuse
Improve our website, products and services
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law
Meet our legal and regulatory obligations
4. Our Lawful Basis for Processing
We process personal information using the lawful bases available under UK data protection law.
Depending on the circumstances, this may include:
Contract: We need certain information to process and fulfil your order.
Legal obligation: We may need to retain or provide information to comply with legal, accounting or regulatory requirements.
Legitimate interests: We may use information where this is necessary for the legitimate operation and improvement of our business, provided this does not unfairly affect your rights.
Consent: Where required, we will ask for your consent, for example for certain marketing or non-essential cookies. You can withdraw consent at any time.
5. Payment Information
Payments made through our website are processed securely by our payment service providers.
LoamLines does not normally have access to or store your complete payment card details.
Payment providers may process your information in accordance with their own privacy policies.
6. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
Shopify, which provides our ecommerce platform
Payment service providers
Delivery and courier companies
Website, hosting and technical service providers
Professional advisers where necessary
Government, regulatory or law-enforcement authorities where we are legally required to do so
We do not sell your personal information to third parties.
We only share information where there is a legitimate reason for doing so and, where appropriate, require service providers to protect your information.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information relating to orders, payments and financial transactions may need to be retained for longer periods to meet accounting, tax and legal requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Cookies
Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and, where applicable, support marketing activities.
Some cookies are necessary for the website to function and cannot be switched off.
Where required by law, we will ask for your consent before using non-essential cookies.
Further information about cookies can be found in our Cookie Policy.
10. Your Data Protection Rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information where there is no lawful reason for us to continue processing it
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request the transfer of certain information to another organisation
Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of these rights, please contact us.
11. Marketing
If you choose to receive marketing communications from us, we may use your contact details to send information about products, offers and services that may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We will not use your personal information for direct marketing where we are not legally permitted to do so.
12. Children's Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
13. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of those websites. We recommend checking the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be published on this page.
15. Contact Us
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact us through our Contact Us page.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
You can find information about making a complaint on the ICO's website.