Refund policy

RETURNS & REFUNDS

At LoamLines Cycle Tyres & Supply, we want you to be happy with your purchase. If you need to return an item, please contact us at sales@loamlines.co.uk before sending anything back.

CHANGE-OF-MIND RETURNS

If you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

Once you have notified us that you wish to cancel, you normally have a further 14 days to return the goods to us.

Items should be returned in an unused and resaleable condition, with their original packaging where reasonably possible. You may inspect goods as you would in a shop.

If an item has been used, fitted, mounted, damaged or handled beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from the refund to reflect any reduction in value.

For bicycle tyres, we strongly recommend checking the size, specification and compatibility before fitting or mounting the tyre. Once a tyre has been fitted or used, please contact us before returning it so we can advise you on the appropriate procedure.

RETURN POSTAGE

For a change-of-mind return, the customer is normally responsible for the cost of returning the goods to us.

If we have sent you the wrong item, or the item is faulty, damaged or not as described, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return postage.

REFUNDS

Once we receive a returned item, we will inspect it and process any refund due.

Where you exercise your statutory cancellation right, we will issue the refund within 14 days of receiving the returned goods, or earlier where required by law.

Refunds will normally be made using the original payment method.

Where a customer cancels an online order under their statutory cancellation rights, we will refund the cost of standard delivery. If you selected a more expensive delivery option, only the cost of the standard delivery service will be refunded.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item is faulty, damaged on arrival, not as described, or we have sent you the wrong item, please contact us as soon as possible at sales@loamlines.co.uk with your order number and, where appropriate, photographs of the issue.

Your statutory consumer rights are not affected by this returns policy.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund or other appropriate remedy.

IMPORTANT

Nothing in this policy affects or limits your statutory rights as a consumer under UK consumer law.

To request a return or cancellation, please email:

sales@loamlines.co.uk

LoamLines Cycle Tyres & Supply
Aberystwyth, Wales
United Kingdom